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New Study from FMI and Autodesk Finds Construction Organizations with the Highest Levels of Trust Perform Twice as Well on Crucial Business Metrics
LAS VEGAS, March 10, 2020 /PRNewswire/ — Autodesk, Inc. (NASDAQ: ADSK), alongside management consulting firm FMI Corporation, has recently released the results of a comprehensive industry study titled "Trust Matters: The High Cost of Low Trust." This study evaluated the financial and operational impacts of varying degrees of trust within construction organizations and project teams. The findings highlight that businesses operating with "very high" levels of trust enjoy superior financial and organizational performance—yet a significant 63% of respondents admitted their organizations operate below this threshold. When compared to companies with lower trust levels, organizations with "very high" trust generate more repeat business, maintain higher employee retention rates, and achieve a greater degree of operational success.

"The financial benefits associated with 'very high' trust organizations can translate into millions of dollars in annual profits," noted Jay Bowman, the research and analytics leader at FMI. "Given the increasingly slim profit margins in the construction sector, companies should assess their trust standings and explore strategies to enhance trust, thereby boosting profitability. The trust-building practices identified in this report reflect actionable steps organizations can take to reduce uncertainties, streamline collaboration, and ultimately improve trust."
FMI and Autodesk polled over 2,500 construction professionals globally, assessing their perceptions of trust within their organizations, categorized from "very low" to "very high." These evaluations were cross-referenced with respondents' accounts of their organizations' internal performance, culture, and external partnerships.
Key findings include:
1. **"Very high" organizational trust can yield millions in annual savings and new revenue.**
Respondents from the highest-trust organizations highlighted performance advantages that could collectively add millions in annual profitability, including:
- **Increased repeat business:** A majority (57%) of "very high" trust organizations reported working with repeat clients for over 80% of their projects, compared to just 42% of "above average" trust organizations. Highest-trust organizations leveraging repeat clients enjoy gross margins two to seven percentage points higher than similarly-sized organizations with only "above average" trust. Securing new clients is estimated to cost five to 25 times more than maintaining existing client relationships, especially considering the onboarding processes like aligning technology, managing payment systems, and conducting background checks.
- **Reduced voluntary turnover:** Fifty-six percent of construction professionals at "very high" trust organizations chose to remain in their roles, compared to just 32% at "above average" trust organizations. The cost of recruiting new employees is substantial, meaning "very high" trust organizations save approximately $750,000 annually by avoiding these recruitment expenses. Retaining skilled workers amidst the global labor shortage is critical for organizational success.
- **Improved project timeliness:** Organizations with the highest levels of trust are twice as confident in meeting project deadlines compared to those with "above average" trust (43% vs. 21%), indicating a heightened sense of reliability. Delays incur additional staffing, equipment, and material costs, along with lost opportunities to take on new work. FMI estimates that the highest-trust organizations save up to $4 million annually by adhering to their schedules.
2. **High-trust organizations foster greater employee engagement.**
Organizations scoring high on trust also excel in employee engagement metrics.
Seventy-four percent of respondents from "very high" trust organizations expressed willingness to recommend their companies as excellent workplaces. Such endorsements support recruitment efforts and help attract skilled labor—a significant advantage given the construction industry's global labor shortage.
Moreover, respondents from "very high" trust organizations were twice as likely to go above and beyond expectations (49%) compared to those from "above average" trust organizations (24%).
3. **"Very high" trust organizations prioritize collaboration and cultivate stronger external relationships.**
Respondents from "very high" trust organizations were more than twice as likely to emphasize collaboration as central to their workflow (43%) compared to those from "above average" trust organizations (19%). These high-trust organizations are more inclined to share information with external teams, receive prompt responses, and detect project issues early. These collaborative efforts not only reduce project rework and delays but also strengthen external industry ties—between owners, architects, engineers, general contractors, and specialty contractors—to create opportunities for additional work.
4. **Trust can be cultivated and improved.**
The study identified measurable attributes that promote trust and positively influence organizational performance, such as consistent internal processes, transparent communication, safe environments for open dialogue, and a commitment to employee development.
"As someone who has worked as a project engineer, I understand firsthand that construction is a team effort, and trusting your colleagues is key to business success," said Dustin DeVan, construction strategist and evangelist at Autodesk Construction Solutions. "This study highlights the urgent need for more transparency, accountability, and collaboration in the industry. Organizations adopting processes and technologies that enhance transparency, accountability, and collaboration will be better positioned to increase trust and achieve superior performance outcomes."
For more details:
- Download the full report with country-specific insights, "Trust Matters: The High Cost of Low Trust," [here](#).
- Check out the accompanying [blog] and [infographic].
- Sign up for our upcoming webinar on March 25, 2020, to learn how construction organizations can boost trust internally and across project teams.
About the Study:
In 2019, Autodesk Construction Solutions and FMI surveyed 2,527 construction professionals globally, asking them to rate trust levels within their organizations and project teams, and share insights on financial and organizational performance. Respondents ranked trust levels on a scale of 1 to 5 ("very low" = 1; "very high" = 5).
To analyze the costs and benefits of these trust ratings, responses were grouped into three categories:
- **"Very high":** Trust permeates the entire organization and all functions. Trust is integral to operations.
- **"Above average":** While some pockets of strong trust exist, individuals may still harbor suspicion, requiring trust to be earned.
- **"Average" to "below average":** Employees lack consistent trust, and internal groups often distrust one another. Individual actions may prioritize personal interests over organizational or team welfare.
Participants included project owners (11%), architects and engineers (36%), contractors (31%), and specialty trades (22%) from the U.S., Canada, UK, Ireland, Australia, New Zealand, Hong Kong, and Singapore. Their tenure ranged from under two years (21%), two to five years (26%), five to ten years (26%), ten to twenty years (19%), and over twenty years (8%).
About Autodesk:
Autodesk creates software for creators. Whether it's driving high-performance cars, marveling at towering skyscrapers, using smartphones, or enjoying great films, millions of Autodesk customers experience the power of their software daily. For more information, visit [autodesk.com](#) or follow [@autodesk](#).
About FMI:
FMI is the leading consultancy for the Built Environment, offering services in strategy, leadership and organizational development, performance, technology and innovation, mergers and acquisitions, financial advisory, and private equity financing. Visit [www.fminet.com](#) for more details.
Safe Harbor Statement:
We may discuss future development plans for our current or upcoming products and services. These statements are not guarantees of future product or service delivery but reflect our current intentions. Purchasers should not rely solely on these statements for decision-making. The company assumes no obligation to update these forward-looking statements unless required by law.
Autodesk and the Autodesk logo are either registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and affiliates in the U.S. and/or other countries. All other brands, product names, or trademarks belong to their respective owners. Autodesk retains the right to modify product and service offerings, specifications, and pricing without prior notice. © 2020 Autodesk, Inc. All rights reserved.
SOURCE: Autodesk, Inc.

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