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Des Plaines considers joining RED Center (more)
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There’s an update following our earlier post about the proposal being discussed by the Des Plaines City Council regarding the potential relocation of fire department dispatch operations to the RED Center. As noted in the JOURNALOnline:
> *"Our opinion is we’re just as good as them (RED)."*
Dispatchers at Des Plaines’ current 911 center are rallying support from the community in an effort to preserve their local emergency dispatch system. Rebecca Brink, a seasoned dispatcher and union representative, has been distributing flyers highlighting the possible negative effects of transitioning the service. Her aim is to encourage residents to participate in the upcoming city council meeting on Tuesday, September 3rd, where they can voice their opinions and urge council members to reconsider moving forward with the plan to integrate with the Regional Emergency Dispatch (RED) Center in Northbrook.
The city is exploring this change primarily to achieve an annual savings of $133,272. Under this new arrangement, only fire dispatching would be handled by RED, while police dispatching would remain at the Des Plaines Emergency Communications Center (DPECC), located on the second floor of city hall. The police department is evaluating alternative options like joining another dispatch center or maintaining DPECC independently.
Park Ridge, which currently partners with Des Plaines in utilizing the DPECC, would also need to transition alongside Des Plaines for the plan to work effectively. The Park Ridge City Council recently approved the move earlier this week.
Morton Grove and Niles withdrew from the DPECC earlier this year.
If Des Plaines does shift to RED, dispatchers still stationed at the DPECC would first take the incoming call and then forward fire-related incidents to RED. Brink estimates that this process could introduce delays of up to 45 seconds from the moment a call is received until a fire vehicle is dispatched to the scene. She bases this prediction on reviewing random calls in the past.
However, Fire Chief Alan Wax argues that most towns collaborating with RED immediately transfer fire-related calls over once identified, without requiring detailed information upfront. The additional three to five seconds spent on transferring calls are far outweighed by the efficiency RED offers.
Brink contends that the city should instead allocate approximately $1.3 million towards upgrading the existing DPECC infrastructure to ensure modernization. She believes city officials neglected to push the previous DPECC director, Sherrill Ornberg, to prepare for these essential upgrades.
Wax acknowledged that prior administrations might not have planned adequately but pointed out that such decisions were made independently by the DPECC’s administration and board.
Brink further emphasized that keeping both police and fire dispatch centralized allows for seamless coordination between departments, akin to simply shouting across a room. Wax countered that while coordinating with police dispatchers under RED may require a brief phone call, the minor delay is compensated for by RED’s superior efficiency and service quality. He highlighted RED’s expertise in managing large-scale emergencies and described them as the top fire dispatch service in the state. “We want to deliver the best possible services to our citizens while reducing costs,†Wax stated.
The DPECC workforce has dropped to slightly over 25 individuals, including 17 dispatchers, since the uncertainty surrounding its future grew. Both the director and deputy director positions have been vacant recently due to the ongoing changes. “We’re working hard to ensure this doesn’t affect the quality of service we provide to residents,†Brink mentioned.
The city council initially debated the switch to RED during their previous meeting but postponed the vote until September 3rd to allow Brink and others more time to gather and present data. Brink aims to demonstrate to the council that she and her colleagues are equally capable of delivering high-quality service comparable to RED. “We’ve successfully partnered with Park Ridge since 1992,†she said. “Our belief is that we’re just as effective as they are.â€
Thanks, Dan.
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